This Privacy Policy describes how Ornagold ("the Site," "we," "us," or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from https://www.ornagold.com/.

 

1. Information We Collect

We collect several types of information from and about users of our Site, including:

 

A. Personal Identification Information (Order Data)

This is information you voluntarily provide to us when you make a purchase or create an account. It includes:

• Contact Data: Your name, shipping address, billing address, email address, and phone number.

• Account Data: Username and password.

 

B. Payment Information

When you make a purchase, we collect necessary transaction details.

• Note: We use the third-party payment processor, Razorpay. We do not directly store your credit card details; this information is securely handled and processed by Razorpay in compliance with applicable laws. We only receive limited transaction information, such as the last four digits of the card and expiration date, for verification purposes.

 

C. Device and Usage Information (Cookies)

When you access the Site, we automatically collect certain information about your device and interaction with the Site ("Usage Data"). This is primarily used to ensure the Site functions correctly and to analyze usage patterns.

• Device Data: IP address, browser type, operating system, and unique device identifiers.

• Usage Data: Pages viewed, products searched, referring websites, and timestamps.

• Cookies: We use cookies to power your shopping cart and remember your preferences. You can control cookies through your browser settings.

 

2. How We Use Your Information

We use the information we collect for various business purposes, including:

• Fulfilling Orders: To process your transactions, manage your payments, and ship your products to you.

• Customer Support: To communicate with you regarding your order, respond to inquiries, and troubleshoot issues.

• Security & Fraud Prevention: To screen for potential risk or fraud and to improve the security of our Site.

• Marketing (With Consent): To send you promotional communications, newsletters, and offers if you have opted-in to receive them.

• Site Improvement: To monitor and analyze trends, usage, and activities to improve the functionality and design of our Site and product offerings.

 

3. Sharing Your Personal Information

We share your Personal Information with third-party service providers to help us operate our business and fulfill our contracts with you.

• Service Providers: We share your name, address, and contact details with shipping carriers to deliver your orders.

• Payment Processor: We share transaction data with Razorpay to process payments.

• Platform Host: The Site is hosted on the Wix platform, and data is stored on Wix’s secure servers.

• Analytics: We may use tools like Google Analytics to understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

 

4. Data Security and Retention

Security: We take reasonable measures, including technical and organizational safeguards, to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.

• Retention: We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax and legal purposes).

 

5. Your Rights (For Users in India)

As a customer based in India, you have rights regarding your personal data. You have the right to:

• Access: Request copies of your Personal Information that we hold.

• Correction: Request that we correct any information you believe is inaccurate or incomplete.

• Withdraw Consent: You may withdraw your consent for us to use your Personal Information for marketing purposes at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us at the details below.

 

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on the Site with a revised "effective date."

 

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@ornagold.com or by mail using the details provided below:

Ornagold 28082, TNH, Hoskur Road, Bangalore 562162, Kerala, India.