Welcome to Ornagold! These Terms and Conditions ("Terms") govern your use of the website at https://www.ornagold.com/ ("Site") and the purchase of any products offered on the Site. By accessing or using the Site, you agree to be bound by these Terms.

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1. Agreement to Terms

By placing an order with us, you warrant that you are legally capable of entering into binding contracts. If you do not agree with all of these Terms, then you are expressly prohibited from using the Site and must discontinue use immediately.

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2. Products and Services

Product Descriptions:
We attempt to be as accurate as possible in the descriptions of our products, particularly regarding materials (e.g., gold-plated alloy, faux pearls). However, we do not warrant that the product descriptions or other content of the Site are 100% accurate, complete, reliable, current, or error-free. Artificial jewellery may have variations in color and size from what is displayed on your screen.

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Pricing and Availability:
All prices are subject to change without notice. We cannot guarantee the availability of any item. We reserve the right to discontinue any product at any time.

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3. Ordering and Payment

Order Acceptance:
Your placement of an order does not necessarily signify our acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including but not limited to: product or pricing errors, suspicion of fraudulent activity, or unforeseen logistical issues.

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Payment:
We accept the following forms of payment: Razorpay (including all major credit/debit cards, UPI, and Net Banking), and Cash on Delivery (COD) where available. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.

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4. Shipping and Delivery

Shipping Costs:
Shipping costs and delivery timelines are detailed on our [Shipping Policy] (https://www.ornagold.com/shipping-policy).

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Risk of Loss:
The risk of loss and title for all items purchased passes to you upon our delivery to the shipping carrier. We are not responsible for any items lost or stolen after delivery has been confirmed by the carrier.

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5. Returns, Exchanges, and Refunds

Our policy on returns, exchanges, and refunds is fully outlined in our separate [Return & Refund Policy] (https://www.ornagold.com/refund-policy). By purchasing, you agree to that policy, which includes:

• Eligibility: Items must be returned within 30 days of delivery.

• Condition: Items must be unworn, unused, and in their original packaging. Due to hygiene concerns and to protect the health of our customers, the following items are final sale and cannot be returned or exchanged:

  • Earrings

  • Nose Pins

• Refund Processing: Refunds are typically processed within [7] days after we receive and inspect the returned goods.

 

6. Intellectual Property Rights
All content on the Site, including text, graphics, logos, images, product photography, and the selection and arrangement thereof, is the property of Ornagold or its suppliers and is protected by copyright and intellectual property laws.

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7. User Obligations and Conduct
You agree not to use the Site in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these Terms. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

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8. Limitation of Liability
Ornagold and its owners, employees, and affiliates will not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of, or inability to use, the products or the Site.

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9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Karnataka, India, without regard to its conflict of law principles.

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10. Changes to the Terms
We reserve the right to update or modify these Terms at any time without prior notice. The date of the latest revision will be posted at the top of this page. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

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11. Contact Information
For any questions regarding these Terms, please contact us at:

Email: info@ornagold.com
Address: 28082, TNH, Hoskur Road, Bangalore 562162

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